- objectives are reached
- a return on investment on assigned resources is made
- real contribution to value creation is achieved
Purchasing is a support function. As such the performance it generates is delivered through operational departments, who in turn deliver the company results.
How much of those results is due to purchasing, and how much to operations ? Who measures the performance? We recommend that Controlling provides the measure of purchasing performance.
However, the Purchasing Dashboard contains much more than savings ! One must also monitor :
- the quality of purchased products and services
- supplier service and reactivity levels
- innovation delivery
- buyer performance and leverage used
- the impact on the environment made by the supply chain
- global performance of suppliers
